isac88 Privacy Policy

We take seriously our responsibility to protect every member's personal information. This policy explains what information we collect, how it is used, and the steps we take to keep your data safe on the isac88 platform.

Updated: January 2026

Data Protection Principles

Our Commitment to Your Privacy

Every data-related decision we make is guided by these six core principles.

Comprehensive Data Protection

Your personal information is stored using SSL encryption technology and accessed only by authorised personnel. We do not sell, rent or share personal data with third parties without your consent.

Financial Information Confidentiality

All your account details, deposit records, withdrawal records and e-wallet information are fully protected. We do not disclose your financial data to any other party without a sound legal basis.

User Access Control

You have the right to access, update or request deletion of your personal information at any time. Contact our support team via live chat or email to make any data-related request.

Secure Data Storage

Data is stored on servers protected by multiple layers of firewalls and audited on a regular basis. Data is retained only for as long as needed for service purposes and to comply with international licensing requirements.

Marketing Communication Preferences

You can opt out of promotional communications at any time. Update your notification preferences directly through your account settings or contact our support team, which operates 24/7.

Licensing Compliance

isac88 operates under an international licence that requires high standards in data protection. We follow industry best practices to ensure members' information is always handled with care and integrity.

Contents

Effective: 1 January 2026

This Privacy Policy explains how isac88 manages your personal information when you register an account, make a deposit or withdrawal, contact customer support, or use any service on our platform. Please read this document carefully. By using isac88 services, you agree to the terms stated here.

1. Information We Collect

We collect several categories of information to enable us to provide a safe, legitimate and responsible service to all isac88 members. The types of information collected include:

  • Identity information: full name, date of birth, gender, MyKad or passport number, nationality.
  • Contact information: email address, mobile phone number, residential address.
  • Financial information: bank account number, e-wallet details (Touch 'n Go, Boost), crypto wallet address for USDT, BTC or ETH, deposit and withdrawal transaction records.
  • Online activity information: IP address, device type, operating system, web browser used, access log data, game session records.
  • Information you provide voluntarily: content of communications with our support team, feedback and complaints submitted.
We do not collect sensitive personal information such as medical records, biometric information or religious information unless required by applicable law.

2. Purpose of Collection and Use of Information

The information we collect is used only for the following purposes:

  • Registering and verifying new member accounts in line with our international licensing requirements.
  • Processing deposits and withdrawals through available methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
  • Verifying member identity to comply with Know Your Customer (KYC) and anti-money laundering requirements.
  • Providing effective customer support via live chat and email in Malay and English.
  • Sending account-related information such as transaction confirmations, security notifications and service updates.
  • Sending marketing communications about isac88 promotions and bonuses, subject to your preferences.
  • Monitoring platform activity to detect fraud, account misuse and other suspicious activity.
  • Improving the quality of our service based on aggregated and anonymous analysis of platform usage patterns.

3. Disclosure to Third Parties

isac88 respects members' privacy. We do not sell or rent your personal information to any third party for marketing purposes. Your information may only be disclosed in the following circumstances:

  • Payment service providers: information required to process financial transactions is shared with legitimate payment processors under strict confidentiality agreements.
  • Technology service providers: parties that assist us in operating our platform infrastructure, data analytics and cloud computing services.
  • Regulatory authorities and licensing bodies: when required by licensing obligations or valid legal directives.
  • Law enforcement authorities: when we receive a valid court order or are required to do so under applicable law.
All third parties that receive your data are required to meet data protection standards equivalent to or higher than those we apply.

4. Cookies and Tracking Technologies

The isac88 platform uses cookies and similar tracking technologies to improve the user experience and account security. There are several types of cookies we use:

  • Session cookies: required to maintain your login session while browsing the platform. These cookies are deleted automatically when you close your browser.
  • Preference cookies: store your chosen settings such as interface language so you do not need to reconfigure them each time you visit.
  • Analytics cookies: collect usage data anonymously to help us understand how members interact with the platform and identify areas that need improvement.
  • Security cookies: help us detect unauthorised access attempts and protect your account from suspicious activity.

You can control the use of cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

5. Data Security

We implement multiple layers of technical and administrative security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure:

  • Data encryption during transmission using 256-bit TLS (Transport Layer Security) protocol.
  • Encryption of data stored in databases to current industry standards.
  • Strict role-based access controls — only personnel with the appropriate authorisation can access specific data categories.
  • A security monitoring system operating around the clock to detect cyber threats.
  • Regular security audits by qualified third parties.
  • Clear incident response procedures in the event of any data breach.

While we take reasonable measures, no online security system can be guaranteed to be one hundred percent secure. You are also responsible for keeping your account password confidential.

6. Your Rights Regarding Personal Data

As an isac88 member, you have the following rights regarding your personal information:

  • Right of access: request a copy of the personal information we hold about you.
  • Right of rectification: ask us to update or correct information that is inaccurate or out of date.
  • Right of erasure: request that your personal information be deleted in certain circumstances, subject to our legal obligations.
  • Right to object to processing: object to the processing of your data for direct marketing purposes.
  • Right to withdraw consent: withdraw consent you have given at any time without affecting any processing carried out prior to that withdrawal.

To make any request relating to these rights, contact our support team via 24/7 live chat or send us an email. We will make every effort to process your request within a reasonable timeframe.

Some deletion requests may not be fully fulfilled if we are required by law or licensing obligations to retain certain records.

7. Changes to This Privacy Policy

isac88 reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or industry standards. If significant changes are made, we will notify members via their registered email or an in-platform notification at least seven days before the changes take effect.

You are advised to review this page periodically. The "Updated" date at the top of this page indicates the date of the most recent revision. Continued use of the isac88 platform after changes take effect will be considered acceptance of the updated terms.

8. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team:

  • Live Chat: available 24/7 in Malay and English via the chat icon on the isac88 platform.
  • Email: [email protected]

We are committed to responding to all privacy-related inquiries appropriately and within a reasonable timeframe.

Frequently Asked Questions

Privacy-Related Questions

No. isac88 does not sell, rent or trade members' personal information to any third party for marketing or other commercial purposes. Your data is only shared with service providers needed to operate our platform, and only under strict confidentiality agreements.

You can submit an account and personal data deletion request via our 24/7 live chat or by emailing [email protected]. Requests will be processed within a reasonable timeframe. Please note that certain records may need to be retained to meet our legal obligations and international licensing requirements.

All financial data — including e-wallet details, bank account information and crypto transactions — is transmitted over encrypted connections using 256-bit TLS protocol. Stored data is also encrypted to current industry standards. In addition, we use role-based access controls and continuous security monitoring systems to prevent unauthorised access.

Yes. You can stop receiving marketing communications at any time through your account settings or by contacting our support team via live chat or email. Even if you opt out of promotions, we still need to send important account notifications such as transaction confirmations and security alerts.

We retain your personal information for as long as your account is active and for any additional period needed to meet legal obligations, licensing requirements, and to resolve any disputes that may arise. Financial and transaction records in particular are subject to retention periods set by regulatory bodies.

Join isac88 with Full Confidence

Your privacy and security are our priority. Register an isac88 account today and enjoy a 120% welcome bonus of up to RM300, knowing that your personal information is always protected.

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